First Lockerz dissapointment for me but at least I got bribed in the process
Dear Lockerz Member,
We're writing to give you an update on your gift from Lockerz. As many of our members have requested an alternative to the E-Gift card, we're pleased to let you know that we're also offering a gift of $50.00 (US dollars). We'll deposit this directly into your PayPal account. There are no fees added on to this. We'll make the deposit into your account, and if you don't have a PayPal account, you can easily set one up (click Sign up).
We'll be delivering these gifts to you by the week's end so you'll have it in time for the holiday season.
Thanks again for your patience and for being part of Lockerz in these early days. We're looking forward to introducing you to amazing new features, as we get ready to launch the official site in early 2010.
Best,
The Lockerz Crew
Dear Z-Lister,
Thank you for your patience as we spent the last two plus weeks sorting through all prize redemptions that have been impacted by our technology glitch during the November Z-list only redemption. These orders were very difficult to research because they were missing critical information including exact product information or a receipt number. Plus, in some cases PTZ had not been deleted from members' accounts.
While we were able to recover and fill the vast majority of those orders impacted by problems, the item you ordered was so over-redeemed due to the tech problems that we cannot restock your prize in a reasonable amount of time. We are truly sorry to let even a few hundred members down despite filling thousands of orders in one redemption.
To show you how truly sorry we are to disappoint you, we are fully refunding your PTZ (if they were deleted in the first place) as well as sending you a free gift card for $50 to amazon.com. This is our way of showing you how much you mean to us. These will be sent in e-card form to you shortly.
We are also going to allow all of your PTZ to stay valid a full 30 days longer than the normal 12 month period so you are not penalized in any way for missing a redemption.
Beginning with our next redemption, we are introducing a whole new system that should avoid and fix the tech issues that have plagued our previous efforts. As you may know, we're a very young site that's still in beta, and the redemption process is still evolving. While we're grateful and appreciative of the many members who complimented the progress we made on this redemption, we will remain dissatisfied and will not rest until we provide a bug-free, reliable experience to each of our founding members on Lockerz.
Again, our apologies, and please enjoy your gift certificate.
- The Lockerz Crew
Lockerz website still down and last time i've logged in my points were there but a *redeemed* notification appeared at the Lockerz hallway
After order receipt with no order number they send me a new one with #0 (which as they say show that everything is valid). I guess they'll send me another order receipt with the correct number on the next hours or days.
ORDER RECEIPT
#0
iPod Touch 8GB
Total PTZ value: 325 PTZ
Order Date: 11/24/09Shipping information:
X
X
X(All orders go out by ground shipment. Unless
otherwise explained in the product description)Need help?
help@lockerz.com
Updates to be posted :)
3 Comments